Parimatch Terms and Conditions in India
Parimatch India strives to ensure that players’ stay on the site is comfortable and safe. For this purpose, the company has developed a set of rules that explains the principles of basic procedures, the rights, and obligations of bettors, as well as the responsibilities of the company. Before starting betting, the user must carefully study the terms and conditions and accept them. Otherwise, they will not be able to access services.
Also, the company’s management has the right to make changes and additions to the document from time to time. This is because international and national laws in the field of betting and gambling, as well as the services of Parimatch IN, are flexible and can be improved. If this significantly impacts playing on the site or Parimatch mobile app, then staff will notify them in advance via email. However, the sportsbook recommends users visit the relevant section on the official site from time to time to stay updated.
In order for bettors to understand the content of the agreement and be able to carry out any procedures smoothly, they must know some definitions:
- A bettor is a person who has gone through the registration and verification process in Parimatch;
- A bet is an agreement related to betting on a specific sports event between a bookmaker and a player according to established rules;
- A line is a collection of sporting events, betting markets, and odds;
- The outcome is the result of the match on which the user has placed a bet.
General Requirements
In order to become a user of Parimatch India and complete any procedures, you must meet certain requirements:
- Registration is only available to players who have reached 18 years of age;
- The company does not accept players from countries where gambling and sports betting are prohibited by law;
- Bettors who are in a self-exclusion period cannot create a profile;
- Users from Austria, Australia, the USA, the United Kingdom, the Netherlands, Iran, Iraq, and France are not allowed to play.
Bettor Responsibility
Indian players must be respectable and comply with the special rules of the bookmaker:
- A user must provide complete, accurate, and truthful information when creating a profile. At the request of employees, they are also obliged to provide relevant identification documents;
- The player is responsible for keeping the password and username confidential. If someone has gained unauthorized access to their account, they must immediately report it to customer support;
- One user can have only one account. It is impossible to create a second profile from the same email or IP address.
Betting Rules
To ensure that the process of betting and watching a sporting event is exciting and hassle-free, users should know the following rules:
- Bets are accepted only from registered users;
- All bets are calculated based on the information provided by the processing center of Parimatch;
- The bookmaker has the right to change the minimum and maximum bet amount and odds and remove or add sports markets at any time;
- A player can only bet an amount in INR that does not exceed their account balance;
- Bets are accepted only before the start of the match. The exception is live betting;
- The date and time of the match indicated on the website are for informational purposes only. The user needs to check this information with official sources;
- If the staff makes a mistake or acts fraudulently when accepting bets, then the company has the right to cancel this and return the money to the player;
- Bets cannot be changed once they have been accepted and the user has received confirmation;
- If the sportsbook finds out that the bettor knew about the result of the match in advance, then their winnings will be canceled;
- For sporting events that have been postponed for more than 36 hours, a coefficient of 1 will be applied, and the bet will be canceled;
- After the winnings are credited, the player is obliged to check the correctness of the amount and, in case of an error, notify the support service. All complaints are accepted only within 10 days.
Deposit and Withdrawal
To place a bet or receive winnings in INR, the user must perform financial transactions. To do this, they need to know the principles and nuances of this procedure:
- The bettor can make all payments in the currency they chose at the time of registration – Indian rupee;
- Parimatch India employees may request documents that confirm ownership of the payment account or bank card;
- The player can only use those payment methods that are supported by the company;
- The company is not responsible for fees that may be charged by third parties;
- The user is responsible for declaring winnings and making payments to tax authorities;
- To withdraw money, the user is recommended to utilize the same payment method that was used to make a deposit;
- Withdrawal of funds is carried out within 3 working days;
- The company will check all monetary transactions for fraud, money laundering, or terrorist financing;
- The player cannot use money that was obtained illegally;
- To withdraw funds, the user must wager at least 70% of the deposit amount.
Inactive Account
The following rules apply to inactive profiles:
- An inactive account is one that the player has not used for 12 months. This means no deposits made, no bets made, or no withdrawals made;
- As long as the bettor actively uses Parimatch India services, profile maintenance is free. In other cases, the bookmaker will charge a fee;
- The user will be notified in advance about the status of an inactive profile;
- Once the account balance is zero, the company has the right to delete the profile.
Contact and Help
Parimatch India has a 24/7 customer support service. Users can contact this department with questions, concerns, suggestions, and complaints. All requests must be sent via email.
The support manager will provide an answer within a reasonable time. However, if additional investigation is necessary, the response period may be extended. Moreover, if the manager cannot solve the problem, it is referred to the company management for consideration.
